Career Profile

I work on web technogies every day with ambition to learn more about what makes the web work. I love working on new/new to me libraries and all things Javascript.

Experiences

ServiceNow Developer

2016 - Present
FICO, Roseville

Rewrote how server patching is evaluated from Servicenow

Automated the CSR and KEY file generation for certificates

Worked directly with end users to resolve support issues within ServiceNow

Pointed, accepted, worked and released functionality in 2 week sprints

Automated the request of thousands of server decoms using Jelly and later AngularJS

Automated the access requests for Foreman with REST

Upgraded the instance over multiple patches and versions (Helsinki->Jakarta)

Implemented Service Portal

Senior Engineer II

2014 - 2016
Expedia, Bellevue

Played a key role in helping to define, document, and improve existing and new ServiceNow development processes with a goal of increasing quality while making the team more efficient

Determined projects scope, functional requirements and a strategy that meets our customer's needs while satisfying scalability, reliability, performance, and resource constraints

Provided extensive troubleshooting and technical expertise in identifying issues that impact service delivery

Assisted in creating many integrations with many other teams using REST, SOAP, and custom processors in Service-now

Was a major technical contributor to the re-launch of the Service Catalog

Added integration to Puppet and SCCM to make our CMDB represent what Discovery couldn't get to

Measured ServiceNow's performance after two unscheduled outages

Created past metrics where possible to allow better insights into previous trends

Implemented a Aggregate API which allowed other teams to get more data with less calls (before the official Aggregate API was released)

Published three code bases on share.serivcenow.com. "Automagically linking to records in journaled fields", "ServiceCatalog Custom Rest Processor", and "Slack Integration"

Published three code bases on share.serivcenow.com. "Automagically linking to records in journaled fields", "ServiceCatalog Custom Rest Processor", and "Slack Integration"

Senior Integrations Consultant

2014 - 2014
Fruition Partners, Minneapolis

Developed integrations between the ServiceNow and various supporting software solutions. Participated in presales scoping meetings to properly scope the estimated level of effort for client's integrations

Designed and develop integrations to meet the requirements of the client and ensure that the goals, objectives, and quality of project deliverables are met

Accountable to the quality delivery of all assigned integration engagements

Participated in presales scoping meetings to help the sales team properly scope the estimated level of effort for a potential client's integration

Worked with clients to understand and meet their data conversion needs

Was the onsite and primary integrations specialist for creating a fully automated end-to-end internal cloud offering leveraging the customers CHEF implentation, ServiceNow's Service Portfolio, and CMDB

Worked to move some integrations from a previous solution to APIGEE as a middle technology with ServiceNow on the other side

Senior Technical Analyst

2011 - 2014
Fruition Partners, Minneapolis

Provided guidance on technical matters to both the client and internal resources alike, created a collaborative environment that maintained scope and met all the objectives set by the statements of work

Worked with project sponsors and system administrators to customize ServiceNow to work for their organizations

Researched, diagnosed, documented and resolved technical issues

Enhanced incident, request, change, and survey management

Implemented service portfolio management

Imported knowledge from RightAnswers into ServiceNow

Assisted with Orchestration configuration

Created SOAP integration to oracle database to provision access

Created a tool to import thousands of Microsoft documents with images intact in the knowledge application

Managed Mediawiki installation

Earned ITIL v3 Foundations and ServcieNow Administration certifications